CertainTech Software Cancellation Policy

Cancellations are honored until shipping. 

Please contact CertainTech by phone, Monday-Friday, between the hours of 8:00am and 5:00pm EST, to check if the software you ordered has already been shipped.

CertainTech Software Return Policy

To obtain a refund on a product that was delivered to you, you must adhere to the following guidelines.

1. Returns are allowed within 30 days from the date of purchase.
2. Returned products must be complete of ALL components (CD, manuals, software carton, etc.) that comprised the original shipment.  No credit will be issued for incomplete or non-CertainTech product / component returns.
3. Upon receipt of an authorized return, CertainTech will provide a refund to you, less shipping and handling charges, which will not be refunded.
4. All returns must have a Return Merchandise Authorization # (RMA) clearly displayed on the outside of the return package. To receive an RMA, contact CertainTech, Inc. by phone, Monday-Friday, between the hours of 8:00am and 5:00pm EST, or e-mail them at sales@certaintech.com. You will be given the RMA # and the address for the return.
5. CertainTech suggests that you return the package with a carrier that has a reliable tracking system as CertainTech will not make a refund until it receives the package.
6. Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, CertainTech will send you a check. If you purchased by credit card, your account will be credited. If by purchase order (for pre-approved accounts), your account will be credited.